Payment Policy

Online checkout (Snipcart)

Card and other online payments for goods bought on this website are processed through Snipcart (a hosted e-commerce checkout) when you use the shopping basket. The exact payment methods available to you (for example, card brands) are those shown in the checkout at the time of your order. Alliance Tools Limited does not store your full card number on this website; card data is handled on the payment provider’s secure systems.

If a method such as PayPal is visible in your checkout, it is offered by the provider under their user terms. If you have a payment query after placing an order, contact info@alliancetoolsltd.info and quote your order reference if you have one.

Payment methods (general)

We aim to make your purchasing experience as convenient and secure as possible. The following describes typical methods; what actually appears in checkout is final.

Credit and Debit Cards

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Maestro

All card transactions are processed through secure payment gateways that ensure your financial information remains protected. Our website uses SSL encryption technology to safeguard your personal and payment details during transmission.

PayPal (if available in checkout)

Where the checkout offers PayPal, you will be sent to the PayPal site to log in and confirm. If PayPal is not shown, use another method offered in the basket.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

Bank Transfer

For orders over £500, we offer the option to pay via bank transfer. Please note that goods will only be dispatched once payment has cleared in our account, which typically takes 1-3 business days. If you wish to pay by bank transfer, please select this option during checkout, and our team will contact you with the relevant banking details.

Purchase Orders

We accept purchase orders from established businesses, educational institutions, and government organizations. To set up a purchase order account, please contact our accounts department at accounts@alliancetoolsltd.info with your company details and trade references. Standard payment terms for approved accounts are 30 days from the invoice date.

Billing Information

When placing an order, you will be required to provide accurate billing information that matches your payment method details. This information includes:

• Full name as it appears on your payment card or account
• Billing address
• Contact telephone number
• Email address

For business customers, we may also require:

• Company name
• VAT registration number (for EU businesses)
• Company registration number

All invoices will be sent electronically to the email address provided during checkout. If you require a paper invoice, please contact our customer service team at info@alliancetoolsltd.info or call +441915920025.

Currency and Pricing

All prices on our website are displayed in British Pounds Sterling (£). For international customers, the final charge on your credit card or payment method will be converted to your local currency by your card issuer or payment provider at their prevailing exchange rate.

Please note that all prices displayed on our website include VAT at the current UK rate of 20% for eligible products. VAT-registered businesses in the UK can reclaim this VAT. For eligible customers outside the UK, VAT may be adjusted or removed according to applicable tax regulations.

We reserve the right to change prices at any time without prior notice. However, orders that have already been confirmed will be honored at the price agreed at the time of purchase.

Payment Security

At Alliance Tools Limited, we take the security of your payment information extremely seriously. We implement various measures to ensure your data remains protected:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our server.
• PCI DSS Compliance: We adhere to Payment Card Industry Data Security Standards (PCI DSS) to ensure secure handling of credit card information.
• No Stored Card Details: We do not store your complete credit card details on our servers. All payment processing is handled by our secure payment gateway partners.
• Fraud Prevention: We employ advanced fraud detection systems to protect both our customers and our business from fraudulent transactions.

If you have any concerns about payment security, please contact our customer service team at info@alliancetoolsltd.info or call +441915920025.

Order Confirmation

After successfully placing an order, you will receive:

1. An immediate order confirmation email with details of your purchase and a unique order reference number.
2. A payment confirmation email once your payment has been successfully processed.
3. A dispatch notification email when your order has been shipped, including tracking information where available.

Please keep these emails for your records. If you do not receive an order confirmation email within 24 hours of placing your order, please check your spam folder before contacting our customer service team.

Payment Issues

If you experience any issues with payment processing, please consider the following common solutions:

• Ensure your card details are entered correctly, including the billing address and security code.
• Check that your payment card has sufficient funds and is not expired.
• Verify that your card is enabled for online transactions (some banks require specific authorization).
• Try an alternative payment method if available.

If problems persist, please contact our customer service team at info@alliancetoolsltd.info or call +441915920025 during business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT).