Service Policy

1. Service Overview

Alliance Tools Limited sets out the following service information for customers who buy from us. It describes our usual processes, response times, and what you can expect when you contact us.

2. Customer Support Services

2.1 Contact Methods

• Email: info@alliancetoolsltd.info
• Phone: +441915920025
• Address: Unit H3, Washington Business Centre, 2 Turbine Way, Sunderland, SR5 3NZ, United Kingdom

2.2 Support hours

Unless we publish different hours in a product notice, customer support is available on UK business days:

• Monday to Friday: 9:00 a.m. – 5:00 p.m. (UK time; GMT or BST, as shown on the clock in the United Kingdom)
• Saturday, Sunday, and public bank holidays: closed (email may be read on the next working day)

For the same company details (address, company number) see the footer of this website, or the Contact page.

3. Tool Repair Services

3.1 Available Services

• Drill bit resharpening and reconditioning
• End mill refurbishment
• Cutting insert replacement
• Tool holder repair
• Custom tool modifications
• Coating renewal services
• Threading tool repair

3.2 Service Timeframes

Standard repair services typically require:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-10 business days
• Custom modifications: 10-15 business days

Express service options are available at an additional cost for urgent requirements.

4. Warranty Services

4.1 Standard Warranty

All new tools purchased from Alliance Tools Limited come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free replacement for missing components (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority repair service
• Free resharpening service (limited to specific tool types)
• Discount on replacement parts

Extended warranty options must be purchased at the time of the original tool purchase.

5. Custom Services

5.1 Tool Customization

• Custom tool geometry design
• Special coating applications
• Non-standard dimensions
• Custom tool holders
• Special-purpose cutting tools

5.2 Technical Services

• On-site tool assessment
• Machining process optimization
• Tool selection consultancy
• Cutting parameter recommendations
• Tool management systems

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: £25
• Expert consultation: £50 per hour

6.2 Repair Costs

• Minor repairs: £20-40
• Major repairs: £50-120
• Custom work: Quoted per project

All repair quotes are provided in writing before any work commences, and customers must approve the quote before repairs begin.

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs by qualified technicians
• Quality testing before return to ensure tools meet original specifications
• Detailed documentation of all work performed
• Satisfaction guarantee on all services
• Follow-up quality checks for complex repairs

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed in detail
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote
6. Arrange delivery or collection of tools

8.2 Required Information

• Tool type and manufacturer
• Purchase date and location (if applicable)
• Detailed description of issues or requirements
• Photos of damaged components (when possible)
• Preferred service timeline
• Any specific requirements or concerns

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee on all work performed
• Price match on comparable services from authorized dealers
• Professional workmanship from certified technicians
• Genuine parts and materials used in all repairs

10. Updates to this policy

Alliance Tools Limited may change this service policy. The version on this page applies. Continued use of our services after changes is subject to the updated terms, where the law allows.

For questions, contact info@alliancetoolsltd.info or +44 191 592 0025 during the hours in section 2.2. Related: Returns Policy, Shipping Policy, Terms and Conditions.

Last updated: 24 April 2026