Carriers, delivery times, packaging, and what to expect when your order ships.
Carriers, delivery times, packaging, and what to expect when your order ships.
Last updated: 24 April 2026. This applies in addition to our Terms and Conditions and the information shown at checkout. If anything differs, the terms in force at the time of your order apply; contact info@alliancetoolsltd.info to clarify.
At Alliance Tools Limited, we are committed to providing fast, reliable shipping services for all our precision engineering tools. We understand that timely delivery is crucial for your manufacturing operations, and we strive to process and dispatch your orders as quickly as possible.
We offer free standard shipping on all orders over £100 to UK mainland addresses. Orders below this threshold incur a flat shipping fee of £7.95.
Our warehouse processes orders Monday through Friday, excluding bank holidays. Orders placed before 2:00 PM typically ship the same day, while orders received after this time will be processed the following business day.
Deliveries to Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, and other UK islands may require additional delivery time and shipping costs. Please contact our customer service team at info@alliancetoolsltd.info or call +441915920025 for specific delivery timeframes and costs to these locations.
Alliance Tools Limited ships to select international destinations. International shipping rates and delivery times vary based on the destination country, package weight, and dimensions. Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.
For specific international shipping quotes and delivery timeframes, please contact our customer service team at info@alliancetoolsltd.info.
Alliance Tools Limited partners with reputable shipping carriers including Royal Mail, DPD, and FedEx to ensure reliable delivery of your orders. The specific carrier used for your shipment will depend on the delivery location, package size, and selected shipping method.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information. This email will include a tracking number and instructions on how to monitor your shipment's progress.
You can track your package using the provided tracking number through the respective carrier's website or by logging into your Alliance Tools Limited account. If you have any questions regarding your shipment's status, please contact our customer service team with your order number and tracking information.
Due to shipping regulations and carrier restrictions, certain products may have limitations on where they can be shipped. Additionally, some oversized or heavyweight items may incur additional shipping charges. Any such restrictions or additional fees will be clearly indicated during the checkout process.
In the rare event that your package is lost, damaged, or significantly delayed during transit, please contact our customer service team immediately at info@alliancetoolsltd.info or call +441915920025. We will work with the shipping carrier to resolve the issue as quickly as possible.
For packages reported as delivered but not received, please check with neighbors and any alternate delivery locations before contacting us. We recommend reporting any delivery issues within 48 hours of the expected delivery date.
It is the customer's responsibility to provide accurate and complete shipping information. Alliance Tools Limited is not responsible for delays or delivery failures resulting from incorrect address details. Please review your shipping address carefully before completing your purchase.
If you need to update your shipping address after placing an order, please contact our customer service team immediately. We will do our best to accommodate address changes, but cannot guarantee modifications once an order has been processed for shipping.
For large or bulk orders, special shipping arrangements may be necessary. Please contact our sales team at info@alliancetoolsltd.info or call +441915920025 to discuss shipping options for bulk purchases.
We may change this shipping policy. The version on this page is the one that applies. We encourage you to check it from time to time.
Last updated: 24 April 2026
If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer service team:
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding bank holidays.